Troubleshooting Withdrawal Issues on Interbet

Summary:

If you're having trouble withdrawing your winnings from Interbet, this article explains the most common reasons and what steps you can take to resolve them.

1. FICA Verification Not Completed

   • Why it matters: South African law requires all betting accounts to be FICA-verified before any withdrawals can be processed.

   • What to do: Upload the following documents to the support team:

     • A valid South African ID or passport

     • A proof of address (utility bill, bank statement, etc. not older than 3 months)

2. Bonus Wagering Requirements Not Met

   • If you’ve claimed a bonus, winnings may be locked until you meet specific wagering terms (e.g., 5x turnover).

   • Check your bonus T&Cs under your "My Account" > "Bonuses" tab.

3. Pending or Rejected Withdrawal Request

   • Check if your last withdrawal request is still pending approval or if it was rejected.

   • You can review this in My Account > Withdrawal History.

4. Incorrect or Unverified Banking Details

   • Make sure your bank account details are correct and match your registered name.

   • Interbet does not process withdrawals to third-party accounts.

5. Minimum Withdrawal Limit Not Met

   • Interbet may have a minimum withdrawal threshold (e.g., R50).

   • You must meet this limit for your request to be processed.

6. Technical or Banking Delays

   • Delays can occur due to banking hours, public holidays, or system maintenance.

   • Most withdrawals are processed within 1–2 business days.

If none of the above apply, contact our support team with the following:

• Your Interbet username

• Screenshot of any error message

• Confirmation of your banking details (if needed)