🧾 Help Article: Can't Withdraw My Winnings on Interbet? Here's What to Do

If you're saying things like:

• "I can't withdraw my winnings"

• "My payout isn't working"

• "Why is my withdrawal pending?"
  — this article will help you troubleshoot and fix the issue.

Before any withdrawals can be processed, South African law requires your account to be FICA-verified.

You need to submit:

• A valid South African ID or passport

• A recent proof of address (like a utility bill or bank statement, not older than 3 months)

👉 You can upload these documents via your account, here on the chat or send them to support@interbet.co.za.

If you've used a bonus, winnings may be locked until you meet wagering requirements (e.g., 5× turnover).

✅ Check your bonus progress under:
My Account > Bonuses

Your withdrawal may still be under review or might’ve been declined.

✅ Go to: My Account > Withdrawal History
to see the current status.

Your withdrawal might fail if your:

• Bank details are incorrect, OR

• Your bank account name doesn’t match your Interbet account name.

⚠ Interbet does not allow withdrawals to third-party accounts.

Some withdrawal requests may be blocked if they’re below the required threshold (e.g., R50).

📌 Make sure your withdrawal meets this minimum.

There may be temporary delays due to:

• Public holidays

• Banking hours

• System maintenance

🕒 Most withdrawals are processed within 1–2 business days.

If none of the above applies to your case, please contact our support team with:

• Your Interbet username

• A screenshot of any error message

• (Optional) Your banking details for verification