Troubleshooting Push Notifications on iOS Devices

If you’re not receiving push notifications from the TigerConnect app on your iPhone or iPad, try the steps below to restore alerts. These checks resolve most issues:

1. Go to your iOS Settings > Notifications > TigerConnect.

2. Ensure Allow Notifications is turned on.

3. Choose your preferred Alert Style (Lock Screen, Notification Center, Banners).

4. Verify that Sounds and Badges are enabled if desired.

1. Open Settings > General > Background App Refresh.

2. Confirm that TigerConnect is enabled.

3. If using Low Power Mode, background refresh may be paused — disable Low Power Mode to test.

• Ensure you’re running the latest version of iOS and the latest TigerConnect app update from the App Store.

• Outdated versions may cause notification delays or failures.

• From the TigerConnect app, log out of your account and log back in.

• This refreshes your session and may re-establish push notification services.

• Delete the TigerConnect app, restart your device, then reinstall it from the App Store.

• This clears any corrupted local settings that may interfere with notifications.

• Verify that your device has a stable Wi-Fi or cellular connection.

• In managed or enterprise environments, ensure that push notification ports are not being blocked by your firewall or MDM settings.

If you’ve completed the steps above and are still not receiving notifications, please contact TigerConnect Support. Include:

• Device model and iOS version

• TigerConnect app version

• A description of what’s happening (e.g. no alerts at all, only for certain message types)

This information will help us resolve your issue quickly.

✅ Tip: Priority messages should always trigger an alert, even if your device is locked. If these are not coming through, please escalate directly to Support.