Troubleshooting App Crashes, Notification Delays, and Integration Sync Issues

This article addresses common issues reported by healthcare facilities using the Hublo platform, including app crashes, delayed notifications, and integration synchronization problems with hospital systems.

1. Clear app cache and data - Navigate to your device settings, find the Hublo app, and clear cache/data

2. Update to the latest version - Ensure you're running the most recent version of the Hublo app

3. Restart the application - Force close and reopen the app

4. Device restart - Restart your mobile device or computer

1. Check notification permissions - Verify that Hublo has permission to send notifications on your device

2. Review notification settings - Ensure notifications are enabled in both device settings and within the Hublo app

3. Network connectivity - Confirm stable internet connection

1. Verify API connections - Check that all API endpoints are accessible and credentials are current

2. Review firewall settings - Ensure hospital firewall isn't blocking Hublo's integration ports

3. Check system compatibility - Confirm your hospital systems meet Hublo's integration requirements

If the above steps don't resolve the issues, please provide the following details when contacting support:

• Device/System Information: Operating system versions, browser types, and hardware specifications

• Error Messages: Exact error messages or codes displayed

• Timing Details: When issues occur (specific times, frequency, patterns)

• Affected Users: Number of users experiencing issues and their roles

• Network Environment: Hospital network configuration and any recent changes

• Integration Details: Which hospital systems are failing to sync and their versions