Managing Schedule Update Confusion and Communication Issues

This article addresses common issues healthcare facilities experience when schedule updates and shift changes are not properly communicated to all team members through the Hublo platform.

• Staff members not receiving notifications about schedule changes

• Confusion about who is assigned to specific shifts

• Multiple staff members showing up for the same shift or no one showing up

• Outdated schedule information displayed to different users

Notification Settings: Staff may have disabled notifications or notification permissions may not be properly configured on their devices.

App Version Discrepancies: Different users running different versions of the app may see inconsistent schedule information.

Sync Delays: Schedule updates may take time to propagate across all devices and user accounts.

User Error: Staff may not be checking the most current schedule or may be looking at cached/offline data.

1. Establish Clear Communication Protocols: Implement a policy requiring staff to confirm receipt of schedule changes

2. Regular App Updates: Ensure all staff are using the latest version of the Hublo app

3. Backup Communication Methods: Use multiple channels (app notifications, email, SMS) for critical schedule changes

4. Schedule Verification: Encourage staff to refresh and verify their schedules before each shift

• Contact affected staff directly via phone or text

• Post schedule updates in common areas as backup

• Use the platform's emergency notification features

• Document incidents for pattern analysis

If schedule confusion persists despite following best practices, contact Hublo Support with details about notification failures, sync issues, or communication breakdowns affecting patient care.