I missed my delivery and it has been delivered to a pick up location. Can I request re-delivery?
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Sorry to hear you missed your delivery! If your package got delivered to a pick-up location, all you need to do is reach out to our Member Services team and they can request a re-delivery for you, or let you know where you can pick up your box.
In the case that your missed delivery didn't get delivered to a pick-up location, you may need to request a reshipment.
Please contact us via 24/7 chat here. We'll need your order number, tracking information, and your shipping address to help.
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