Checking the Status of Your Refund

If you've already requested a refund, here's how to know where it stands.

1. Request received — we confirm your cancellation and eligibility (within 1 business day).

2. Refund approved — the amount is calculated per our cancellation policy and submitted for processing.

3. Refund issued — funds are returned to your original payment method within 7–10 business days of approval.

If it has been more than 10 business days since approval, reply with your booking reference and we'll trace the transaction with our payment processor. Refunds to credit cards can occasionally take one additional billing cycle to appear.