Refund Status

Refund processing times and status vary depending on the type of booking, payment method, and reason for the refund. We process refund requests promptly once they are approved, though several factors may affect the timeline. This article outlines our standard refund procedures and what you can expect.

Once a refund is approved, the funds are typically returned to your original payment method within 3-7 business days. However, some payment methods and financial institutions may require an additional 5-10 business days to reflect the credit in your account. Credit card refunds tend to be faster, while bank transfers may take slightly longer. Please note that processing times do not include weekends and public holidays.

You can check your refund status by logging into your account and viewing your transaction history, or by contacting our support team directly with your booking reference number. Our team can provide you with the specific processing date and expected completion date. If your refund has not appeared after the stated timeframe, please reach out to us immediately, as this may indicate an issue with your financial institution.

Refunds are available for cancellations made in accordance with our cancellation policy. Non-refundable bookings (typically discounted rates) cannot be refunded but may be eligible for travel credits or rebooking options. Refunds are also available if the travel provider cancels your booking, or if there is a significant change to your itinerary that you do not accept.

If you have already used portions of your package (such as accommodations or tours), your refund will be calculated based on the value of unused services minus any administrative fees. For example, if you booked a 7-day package and used 2 days before requesting a refund, you would be refunded for the 5 unused days. Any third-party charges that have already been processed with suppliers are non-refundable.

If your flight is cancelled by the airline or your accommodation is no longer available, you are entitled to a full refund regardless of the original booking terms. Similarly, if we identify an error in your booking confirmation, we will offer you the option of a refund or rebooking at no additional cost. Force majeure events may affect refund timelines but will not impact your eligibility.

If you prefer not to wait for a refund to your payment method, we offer the option to receive a travel credit for 110% of your refund amount, redeemable on any future booking. This credit is typically available immediately and can be used flexibly. Travel credits are valid for 24 months from the date of issuance.