Inbox settings
Intro to inbox settings
Understanding inbox and channel settings
Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear ico...
Customize when conversations bump up
Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox in the Team section of you...
Manage inbox settings
How to validate your inbox
When adding a new SMTP inbox via a forwarding connection, we ask you to validate that the redirect is working correctly. We will simply send an email ...
Create or edit shared signatures
Admins can create shared signatures for all teammates on their team to use for email channels. However, individual signatures take precedence over s...
Mass archive your conversations
There may be times you end up with a large number of open conversations in your shared or individual inbox. Perhaps you've just imported your individu...
Manage channel settings
How to set a default signature for a channel
You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different def...
How to move a channel from one inbox to another
Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you hav...
How to change the From or Send As address for a channel
Front allows you to receive emails in one email address, and send as a different From address if you need to, such as using an alias. You can set one ...