Untitled Category
Packaging
Is Thrive Market packaging recyclable?
Yes, our packaging includes mostly recycled content, is curbside recyclable or compostable! With that said, we are still constantly testing and evalu...
What materials are used in your packaging?
Great question! For our pantry orders: Your dry goods will be delivered using curbside recyclable boxes and void fill paper. Along with other supple...
What is "Cold Care" and how do you handle summer shipping?
As temperatures rise in the summer months, we take extra precautions packing products, such as chocolates and probiotics, that may be heat sensitive. ...
What is Thrive Market doing to tackle plastic?
Here's more about our commitments to tackling plastic from our Mission Manager Kristin: We achieved plastic neutrality for our owned brand products in...
How do I recycle plastic items from my Thrive Market orders?
We've partnered with How2Recycle to start adding clear recycling instructions to the labels of all our Thrive Market brand products! How2Recycle is a...
I compost at home. Can I compost the polymer plastic bags in my composting bins?
As of February 2023, we are looking at continuing our next round of testing alternatives and awaiting the next shipment for continued member feedback....
Are the clear bags around my liquid items compostable or recyclable?
As of May 2021, we are running a test pilot for a compostable plastic bag option designed for the liquid items in your shipments. These plastic bags a...
Why is there so much packaging in my Thrive Market order?
Getting you your order in perfect condition is a top priority for us, alongside our commitment to sustainability. Our boxes and packaging are made fro...
Order Problems
I received my item and it contains an ingredient not listed on the online label.
We’re so sorry to hear this. Please contact Member Services via 24/7 live chat here and we will be happy to help.
I have an item missing or damaged from my frozen order.
We are so sorry to hear that you have missing or damaged items in your order! Please contact Member Services via 24/7 chat here , and we will be happ...
I received incorrect items in my frozen order.
We are so sorry that you received incorrect items in your frozen order! Click here to chat with us, and our Member Services team will happily make t...
My free gift arrived damaged.
We are so sorry that your free gift arrived damaged. Click here to chat with us anytime. Our Member Services team will happily make this right.
I received somebody else's order by mistake.
We're sorry to hear you received one of our member's orders by mistake. Our Member Services team would be happy to investigate. Click here to chat w...
What if I entered my address incorrectly and my delivery is refused?
If you notice that your address is incorrect, please notify us as soon as possible and we will make an effort to update it. You can chat with us anyti...
What do I do if I had a problem with my order?
We are so sorry to hear you didn't have an awesome experience with your order. We'd be happy to make it right! For the quickest assistance, chat with ...
What do I do if my order is damaged or missing in transit?
We are so sorry to hear there was an issue with your recent order. If your order arrived damaged or is missing in transit, please chat with us anytime...
Frozen Orders
When will my frozen order ship?
To ensure our frozen orders arrive cold, we will only ship these items Sunday - Friday . This is a preventative measure to ensure your package does n...
How do I build my frozen box?
We’re proud to offer the best of the frozen aisle, from sustainable meat & seafood to easy, heat-and-eat meals. Here’s how to build your Frozen box on...
How are frozen orders shipped?
Frozen items ship separately from pantry orders. We typically only ship frozen orders Monday through Wednesday to ensure your package doesn't expe...
What if my dry ice is melted when I receive my frozen order?
Our frozen orders are packed with enough dry ice to keep frozen items cold for several days in transit. If your dry ice is melted when you receive you...
Do I need to be home when my frozen shipment arrives?
No, you will not need to be home to sign for your frozen Thrive Market package. We will leave it on your doorstep! Frozen orders are packed with enoug...
Other important things to note regarding your frozen delivery
You should always inspect your delivery to confirm that the ingredients have arrived in a cool, refrigerated condition. We recommend that you use a t...
How long will frozen products last in my freezer?
Great question! Shelf life varies by type of product. For peak freshness, we generally recommend consuming your frozen products within 6-12 months of ...
How soon after my shipment arrives does it need to be placed in the freezer?
We recommend that you transfer your frozen products to the freezer as soon as possible. However, we have packaged each order with enough dry ice to st...
How do I dispose of my dry ice?
Dry ice temperature is extremely cold at -109.3°F or -78.5°C . You should always handle dry ice with care and wear protective cloth or leather glov...
Order Tracking
Shipping & Delivery Time Update
We’re currently shipping orders from all regions on a typical schedule, with most orders processed within 12 hours and shipped within 24 hours of bein...
It is past my estimated delivery date and I have not received my package.
We're sorry to hear your package didn't arrive by the estimated delivery date. While we work hard to get you your healthy essentials as quickly as pos...
My tracking link shows my package has been delivered, but I have not received my order.
We are so sorry to hear you haven't received your order! While these delivery exceptions are rare, sometimes boxes can be marked delivered prematurely...
I missed my delivery and it has been delivered to a pick up location. Can I request re-delivery?
Sorry to hear you missed your delivery! If your package got delivered to a pick-up location, all you need to do is reach out to our Member Services te...
How do I track my order?
There are several ways you can track your Thrive Market order: When you place your order, you have the option to opt-in to text updates on your order ...
Shipping Questions
Non-Alcoholic Beer Shipping Restrictions
Due to the malting process of non-alcoholic beer, some states require signatures upon receipt of the package. Since we use a variety of couriers, requ...
How much does shipping cost?
We offer fast, free, carbon-neutral shipping on every order over a certain limit. Here’s how much shipping costs by box: Grocery: Free shipping on o...
Who will be delivering my order?
We ship with FedEx , Lasership , OnTrac , Jitsu, Veho, and USPS (via FedEx Ground Economy). Your carrier depends on geographic location and whe...
How do I add delivery instructions to my address?
To add delivery instructions to your shipping address, first visit your Account page here. Select the drop down arrow on the "Shipping" box to view ...
Where is my order shipping from?
To ensure that your package is delivered to you in a timely and carbon-conscious manner, we have various fulfillment centers across the country. Our ...
When will my order ship?
*For recently placed orders, please reference this article for an estimated shipping date Most orders are processed within 12 hours of when they a...
I only received part of my order.
If you haven't received all parts of your order, please keep in mind that certain products may ship from different warehouses. Our non-perishable prod...
Why does my order contain multiple shipments?
Large orders may come in multi-piece shipments depending on the weight and products contained. We do this to protect the integrity of the order and th...
Do frozen and grocery boxes ship separately?
Frozen and pantry goods each ship separately to ensure the integrity of the products. You will receive a separate shipping confirmation for any additi...
Can I choose which carrier delivers my recent order?
At this time, members are not able to choose a specific carrier when placing an order. Carriers are automatically selected by our system at checkout b...
Can I update the address on an order once it has been placed?
We're committed to getting your order packed up and shipped out as quickly as possible. If your order was placed within the last 30 minutes , please ...
What does “too hot to ship from our warehouse” mean?
We want to ensure that every product arrives at its freshest! We use the weather forecast for your ZIP code and points along the path from our warehou...
Where does Thrive Market ship to?
We currently offer shipping to all contiguous United States street addresses via ground shipping methods only. We are not able to ship to P.O. Boxes ...
Does Thrive Market ship internationally?
At this time, we do not offer international shipping or distribution. We currently offer shipping to all contiguous United States street addresses via...
What if I had a problem with the shipping carrier?
We are so sorry to hear that you had a problem with your shipping carrier! Please contact Member Services via 24/7 live chat and we will be happy to h...
Does Thrive Market offer expedited shipping?
At this time, Thrive Market does not offer overnight or expedited shipping. We hope to find a sustainable way to offer this option in the future. Mos...