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Yes! We pack your cold items carefully to make sure they arrive safely and in their best condition. Many of the packaging materials we use are made fr...

We're so sorry to hear there was a problem with your recent fresh order. Our Member Services team would be happy to make this right & collect any feed...

With our all-new "Ships Cold" option, we deliver healthy, fresh, refrigerated essentials like dairy, deli, prepared foods, and organic produce directl...

Since these products are shipped cold, we are not able to accept returns. Due to the perishable nature of our product, we cannot guarantee the conditi...

Orders containing cold-shipped items generally arrive the next day if they are placed before 12pm.  Shipping times for orders containing cold items ma...

We're taking extra precautions from storage to shipment to make sure your cold shipped items arrive in the best condition. The shelf life will vary fr...

Produce and other cold-shipped items are sourced from different suppliers based on location and availability. As always, all food we carry is non-GMO,...

To learn more information about how our Frozen Meat & Seafood program works, check out our FAQ articles . If you don't see your question listed, feel...

Great question! In most cases, yes, you can. It is possible for products to slightly thaw during shipping. We recommend that you use a thermometer t...

After thawing your products in the refrigerator, items such as ground meat, stew meat, poultry, seafood typically remain safe and good quality for an ...

At this time, most frozen items and bundles can be added to your Recurring box. To shop all frozen items, visit this link . From here, you can add el...

GAP stands for Global Animal Partnership . GAP uses a 1-5 scale to provide information on how animals were raised and helps educate consumers about t...

We partner only with farmers that refuse to use hormones or antibiotics as a part of their raising practices. The specific practices vary by animal ty...

We work with collectives of small to midsize domestic and international farmers to source the highest quality ethically-raised meat. We’ve also teamed...

Our most recommended thawing approach is to place the sealed piece of frozen meat or seafood on a plate, and allow it to thaw in the fridge overnight....

Are you trying to search for a product on our site? Click here and begin typing in the white search bar with a magnifying glass icon and “Search…” p...

We love recommendations from our members and look forward to adding even more products you use and love every day! If you have a specific brand or pro...

Help us narrow your search. Are you trying to: Find a product?   Know when a product is back in stock? Learn about Prop65 warnings?  Learn about a pro...

Great question! For our Thrive Market Goods products, a few of the certifying bodies we use include OK Kosher, USDA Certified Organic, Non-GMO Project...

We are constantly adjusting and improving our inventory to match our members’ needs and preferences, so our digital ads can sometimes be slightly behi...

On any product page, you can locate the type of packaging underneath the name of the product (i.e. 12.33 oz container, 15 oz plastic jar, etc.). You c...

The shelf life varies from product to product. We promise that most pantry staples and dry goods will stay fresh for 30 days from the date of delivery...

Feel like everywhere you turn there’s a new report of lead or other heavy metals in the food products in your pantry? You’re not alone. While it can b...

At Thrive Market, we believe our impact starts with the products we carry.  We believe everyone has a right to know what they are eating and what chem...

Thrive Market has some of the highest quality standards in the industry, focusing on everything from ingredients to environmental factors. Click here...

We do not offer items in bulk quantities and sizes at this time, though it is something we hope to explore in the future. Most items that we sell have...

We go above and beyond to ensure that the products we offer to you are the safest, highest-quality products in the field. The “Prop 65” warnings are o...

Great question! Everyone's ketogenic diet will look a little different since it's a physical state and not an ingredient-restricting diet. Overall, th...

We will typically restock most items within 1-2 weeks. If an item is discontinued on our website, we will remove the item from the catalog and the sit...

In most cases, yes! We will restock most items that are sold out, and you can sign up to be notified when they are back in stock. Do this by clicking ...

Thank you for sharing a review about a product on Thrive Market! We truly appreciate you taking the time to share your experience and your help buildi...

Thank you for submitting a review! Your feedback is important to us. Reviews are posted on the product page typically within 2-3 days.

We can help you troubleshoot this one! First, go to your Account page and click on the " Review Purchases " button found along the right side of your ...

We love feedback! There are two ways to review a product.  You can find all of your previous purchases to review on your Account page . Selecting a s...

Our Thrive Market Goods brand offers products as close to nature as possible, with ethical and sustainable supply chains. We work directly with farmer...

At Thrive Market, we believe our impact starts with the products we carry. Our Thrive Market Goods brand offers products as close to nature as possibl...

We hope you love our line of Rosey paper products! If you noticed the new packaging on our Bath Tissue and Paper Towels, we're proud to share that it ...