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The Thrive Market App
How do I use the barcode scanner to find better-for-you alternatives to products I already buy?
Our barcode scanner feature is a quick and simple way to locate products on our website! If you scan a product that we don't carry, we will show you s...
What phone model do I need to download the app?
We are constantly working to make Thrive Market accessible to as many people as possible - that includes which devices can support our app. For the A...
How do I use the barcode scanner feature to reorder my favorite products?
Our barcode scanner feature is a quick and simple way to locate and repurchase your favorite products on our website. When on the app, tap on the sea...
How do I install the Thrive Market App?
Why should you have to spend more time going to the grocery store than sharing a meal with the ones you love? Shop anywhere, anytime on the Thrive Mar...
Shopping Assistance
Learn more about different diets and lifestyles
Are you looking for more information on a diet or lifestyle? Check out a few of the top trends we’ve noticed members searching for below: Keto Gluten...
Check out trending products
Want to learn more about a specific ingredient or product? Here’s what our team has seen trending lately: All About Lion's Mane Nutricosmetics - Yo...
How do I match makeup shades?
We'd be happy to help you find the right makeup shade for you. Our first recommendation would be to visit the brand's website of the makeup you are in...
How does our Price Guarantee Program work?
Here at Thrive Market, we do everything we can to offer your favorite products at the best prices. If you ever see an identical product listed cheape...
Why were items automatically added to my cart?
For your first order, we'll help load up your cart with items we think you'll love based on your quiz answers with our Personalized Picks feature. . I...
How do I find the right skincare for my skin?
We'd be happy to help you find the correct skincare product for your skin. We offer a variety of brands to accommodate as many different skin types as...
How do I filter the catalog for my specific lifestyle?
Gluten-free? Vegan? BPA free? You can choose any combination of over 90 different filters to narrow down our extensive catalog to find products that f...
How can I get help finding the right products for me?
If you need help selecting the right products to fit your diet or lifestyle, you're in the right place! We have a team of Thrive Market Guides that ca...
How do I find a partner or influencer’s recommended products?
Did you find out about Thrive Market from your favorite influencer? Are you looking for one of our partners' list of recommended products? Check out a...
How do I view my box or shopping cart?
Desktop: To view your shopping cart, you can click the shopping cart icon in the upper right corner of any page. You can also go directly to your car...
Learn more about immune health
Looking for tips to boost your natural defenses? Here are some of our team’s favorites: COVID-19 Update 6 Ways to Support Your Immune System + Minimiz...
SNAP EBT
Can I still use SNAP EBT on orders that don't qualify for free shipping?
SNAP EBT benefits cannot be used towards shipping and delivery fees, however, you can use SNAP EBT benefits to pay for orders that don't qualify for f...
Do SNAP EBT benefits cover shipping fees?
SNAP EBT benefits cannot be used towards shipping and delivery fees. To avoid any shipping fees (and be eligible for a free gift with your order!) you...
What Thrive Market products can I purchase with SNAP EBT?
SNAP EBT benefits can be used towards SNAP EBT-eligible food purchases on our site. SNAP EBT benefits cannot be used to purchase non food items (i.e. ...
Can I use SNAP EBT on my Recurring orders?
SNAP EBT Benefits can not be used to pay for your Thrive Market membership, or for scheduled Recurring orders. That said, if you have an upcoming Recu...
I use SNAP EBT, do I need a credit or debit card on file to shop with Thrive Market?
We do require a credit or debit card on file for our members. If your SNAP EBT benefits cover your entire order, you card on file will not be charged ...
Can I use SNAP EBT towards my Thrive Market membership?
SNAP EBT benefits can not be used towards your membership fee. SNAP EBT benefits can only be used on food purchases and cannot be used to pay for your...
How do I add an SNAP EBT card to my account?
You can add a new SNAP EBT card to your account at checkout or from your Account page . Just enter your card number and click "Continue". From here, ...
Can I combine SNAP EBT with another form of payment?
If you have items in your order that don't qualify for SNAP EBT benefits, you can combine your SNAP EBT card with another form of payment to cover any...
Does Thrive Market accept SNAP EBT Cash?
We do accept SNAP EBT Cash at Thrive Market! You can use SNAP EBT Cash towards anything on our website except for alcohol purchases, gift cards, and m...
I use SNAP EBT, do I qualify for a free membership?
At Thrive Market, we’re on a mission to make healthy and sustainable living easy and affordable for everyone. Every annual membership purchased sponso...
Payment Options
What methods of payment does Thrive Market accept?
Thrive Market accepts payment from the following credit card companies: Mastercard, Visa, American Express, and Discover. We also accept payment via P...
Do you accept SNAP EBT or food stamps?
Yes, we accept SNAP EBT for all eligible purchases on Thrive Market. Please visit our SNAP EBT FAQ for any other questions you have about eligibilit...
Can I change my payment method once I’ve placed an order?
Unfortunately, once you place an order, we cannot change the payment method used on that specific order. However, you can contact us via chat here t...
How do I remove my payment information?
You can update your payment method by visiting your Account page and clicking the arrow in the "Payment" box on the bottom of the screen. Here, you ...
Return Policy
Can I return cosmetics/personal care items?
Sorry to hear a product didn't live up to your expectations. Cosmetics and personal care items are just that - personal! While we don't accept physica...
What is Thrive Market's return policy?
As an online market, we rely on shipping to service our members. Due to our commitment to reducing our carbon footprint, we do not accept physical ret...
Can I return my frozen order?
Since these are perishable products, we are not able to accept returns for frozen orders. Due to the perishable nature of our product, we cannot guara...
Other Questions
Can I modify or cancel an order once it has been placed?
Need to edit your order? We get it, it happens! Our team gets to work on your order super fast. That's great news for you, but it means there's only a...
When can I expect to see my refund?
Most refunds should be returned to the original form of payment within 3-5 business days, but times will vary depending on your state and financial ...
I'm having trouble at checkout.
Sorry to hear you're having trouble placing your order. We can help troubleshoot! Here are a couple of things you can double-check: Make sure your pay...
How are the Compare At prices and product savings percentages calculated?
As part of our mission to make healthy and sustainable living easy and affordable for everyone, Thrive Market strives to offer members both great valu...
Other terms of your order
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the...
Can I change my warehouse to order a specific product?
In an effort to remain as carbon conscious as possible and to optimize the efforts of our warehouses and couriers, we do not allow switching warehouse...
How do I know if my order was placed successfully?
Once your order is submitted, you'll be directed to a confirmation page with your order number. If you've reached this page, we are either reviewing y...
Can I request gift wrapping for gift orders?
A Thrive Market box is such a great gift - you've got good taste! While you have the option to send a message to the recipient over email, we do not c...
How do I donate at checkout?
To donate at checkout, scroll to the bottom of the checkout page . You will see a section next to the words "Thrive Gives" where we include informati...
What is the Worker Health & Safety fee?
The health and wellbeing of our members and employees has never been more important. Over the years, we have implemented a broad range of programs in ...