Untitled Category
Managing your Membership
How do I reactivate my canceled renewal?
If you would like to reactivate your automatic renewal, please visit your Account Page>> Membership Settings and click on the "Automatically Renew" bu...
Can I pause my membership?
While we can't pause or temporarily disable your membership, we do offer a Savings Guarantee for our annual members. Most members make their members...
How do I cancel my membership?
We’re sorry to hear you're considering canceling your membership. Need quick help? Click here and our virtual agent will sort it out right away! Alth...
How do I reactivate my membership?
We are excited that you are back! You can reactivate your membership using the “Reactivate your membership” button in the bottom right corner of your ...
My membership payment failed, how do I resubmit it?
We’re so sorry to hear that. To update your default payment method & reattempt the membership payment, go to your Account page here, click the arrow...
What is Thrive Market's cancellation policy?
Upon cancellation, your access to Thrive Market membership perks will continue until the end of your already-paid membership period. If you place an o...
How do I view details about my membership?
To view details about your Thrive Market membership, visit your Account page here . On this page, your membership status and the renewal date will be...
Thrive Market eGift Cards
How to use your Gift Card
Thrive Market gift cards come in the form of short electronic codes. Whether someone purchased a gift card for you or you received a refund to a gift ...
Can my gift card balance be transferred to another payment method?
The value of a Thrive Market gift card is not transferable to another payment method. With thousands of products, we are sure you'll be able to find s...
I received a gift card but do not want to become a member.
Thanks for checking out Thrive Market! We are a membership-based marketplace, and a membership is required to shop with us. Did you know that we offer...
How do I check my gift card balance?
There are several ways to check the balance of a gift card. If this is an unused gift card, the balance should be clearly stated on the email where yo...
Can I send a gift card to someone who is not a Thrive Market member?
You can gift a Thrive Market gift card to someone who's not yet a member. If you are gifting shopping credit only and the recipient is not a member, t...
How do I redeem a Thrive Market gift card?
Thrive Market gift cards come in the form of short electronic codes. Whether someone purchased a gift card for you or you received a refund to a gift ...
Can my gift card be used towards my Thrive Market membership fee?
Shopping Credit Gift cards can be used only towards product purchases, not membership fees. However, we do also offer gift memberships! Find out more ...
Is there a minimum required to purchase a Thrive Market gift card?
The minimum amount for a Thrive Market eGift Card purchase is $25, and the maximum is $200. Find out more information about gift cards and gift membe...
Do I have to be a member to purchase a Thrive Market gift card?
Thrive Market e-gift cards are a great gift for anyone who values health and wellness! You do not need to be a member to purchase a gift card. We off...
Do Thrive Market gift cards expire?
Thrive Market gift cards do not expire. Talk about a timeless gift!
Do I have to use my gift card on one order?
Good news! Thrive Market gift cards do not expire, and there is no need to spend your gift card balance all at once. When you apply your gift card, it...
Will my remaining gift card balance automatically apply to my next order?
Thrive Market gift cards will not automatically apply at checkout. To use any remaining balance, you will have to manually enter the gift card code on...
Updating Your Account
How do I update or change my payment information?
Great question! Updating your payment method is a simple process. Here is a step-by-step of how to change your default card, or add a new one: Once lo...
How do I update or change my shipping address?
Here is a step-by-step of how to edit your shipping address: Once logged into your account, visit your Account Settings page. On your account page, ...
How do I change or update my account settings?
To update your account settings, visit your Account page here . From this page, you can update all of your account information, including your person...
How to log in
Having trouble getting logged in to your account? Let us help you get back in! Below, we will show you how to get logged in on a desktop and on our ap...
How do I change the email associated with my account?
Follow the steps below to update the email address associated with your Thrive Market account: Go to https://thrivemarket.com/account On this page,...
How do I view my order history?
Do you ever feel the urge to take a walk down Thrive Market memory lane to remember all of the incredible products you've ordered with us? We get it! ...
How to log out
Having trouble getting logged out? Use the steps below to ensure you have logged out successfully. We will show you how to log out on both a desktop a...
How do I update my password?
.Here are the step-by-step instructions to change your password: Go to https://thrivemarket.com/account/edit Scroll to the bottom, and you should s...
How do I start or stop receiving Thrive Market text messages?
Sign up for our texts so you never miss a thing! If you would like to receive tracking updates, exclusive offers, cart reminders, and more via automat...
How do I turn on or turn off notifications on the app?
Notifications are a great way to keep track of when your order has shipped and receive updates on special deals or free gifts! If you would like to ch...
I forgot my password
If you forget your password, you can reset it anytime by clicking here or by following the instructions below. Here is a step-by-step! On the homepa...
How do I unsubscribe from Thrive Market emails?
We are so sorry if you are getting too many emails! If you wish to opt-out of receiving future communications and promotional material from us and are...
Gift Memberships
Can I return a membership gift card?
A gift membership cannot be refunded. A gift membership may be canceled by the recipient at any time, but no refunds will be issued. Do you need help ...
How can I gift a Thrive Market membership or buy a Thrive Market gift card?
Thrive Market e-gift cards are a great gift for anyone who values health and wellness. To gift a Thrive Market gift card or membership, navigate to ou...
How do I redeem my gift membership?
Lucky you! We're grateful to have you as a Thrive Market member. You can redeem your gift membership by clicking on this link and entering your gift...
What if my redemption code isn’t working?
If you’re having trouble redeeming a coupon code for a gifted membership, we are happy to help! First, make sure that you are trying to redeem the cod...
Do you offer corporate or bulk pricing?
A Thrive Market membership is a thoughtful gift for employees, partners, or your whole family! If you'd like to purchase 10 or more gift memberships, ...
Can I send a Thrive Market membership as a gift?
Thrive Market gift cards are a great gift for anyone who values health and wellness! We offer two types of gift cards: membership and shopping credit....
My account is cancelled. How do I reactivate using a gift membership?
We are so excited to have you back! If you’ve been gifted a membership but previously canceled your membership, your 12-month membership will begin up...
I am already a member. How do I apply a gift membership?
You do not need to be a new member to redeem a gift membership. If you already have a paid membership, the gifted membership will be applied to the en...
Will I be notified if my recipient has received my gift?
When you place your gift order, we will send you an order confirmation right away. Unless you specified a specific delivery date for the gift email, w...
What is a Thrive Market gift membership?
Short answer: an incredible gift! We offer 1-year gift memberships for purchase on our website here . A Thrive Market gift membership is an annual me...
How does the $30 Thrive Cash offer for membership gift cards work?
Thrive Market gift cards are a great gift for anyone who values health and wellness. For a limited time, when you gave the gift of a Thrive Market mem...
Do gift memberships automatically renew?
Great question! Similar to a paid Thrive Market membership, a gift membership will automatically renew at the end of the year. The then-current member...
Can I gift a membership to someone outside the U.S.?
You can give the gift of Thrive Market membership to anyone you choose, but please note that we currently only ship to residential and commercial addr...
When does a gift membership term start?
If you have received your gift membership via email, your membership starts once you click the link in the gift email to create a Thrive Market accoun...
Does my gift membership expire?
Good news! Redemption codes for gift memberships do not expire. If you’ve been gifted a membership, your 12-month membership will begin upon redemptio...
What happens if I gift membership to someone who is already a member?
We love presents! If you are gifting a membership to someone who is already a member - your gift will provide another year of access to Thrive Market ...
Shopping Lists
How do I add items to my shopping list?
To add an item to your shopping list, you can visit any Aisle or Diet section of our website. Next to each item, you will see a heart icon in a circle...
How do I save items in my cart for later?
If you want to save an item in your cart for a future order, just click the "Save for Later" option next to the item in your shopping cart. *Only item...
How do I make a new shopping list?
You can create a new shopping list by visiting your Lists page under your Account icon. At the top of this page, you will see a button that says "Cr...
How do I view my shopping lists?
Once signed in, you can access your shopping lists by hovering your mouse over the Account icon next to the search bar. Click the fourth option on th...
